Frequently Asked Questions

Searching on ShopGMT

How do I search for a watch on ShopGMT?

You can search your dream watch on ShopGMT by using the search bar or the filter function. If you are basically no idea what type of watch, you can go to the “Shop Your GMT” page (www.shopgmt.com/shop), you’ll then have the option of setting filters.

Search bar
The search bar is the easiest and fastest way to search on ShopGMT. Search terms are automatically completed and updated as you type.

Search results page
The search results page offers various filter options. After having searched for a product via the search bar, you can further refine the search results according to price range, brand and series, Dial Color, Movement type, attributes and gender by using the filter function. You can select multiple values for a filter at the same time. To disable a filter, simply click the “unselect all” button.

Buying watches

I want to buy a specific watch. How do I proceed?

When you find your dream watches on ShopGMT, you simply just 3 clicks away to progress to the checkout process. All you need is to select the “Dial Color” of the watch (if available) and the quantity (System default as 1), click “add to cart” and “Checkout” button, and then you will go into the payment process.

What are customs duties and import taxes?

We will try our best to create a care free environment for you to shop your watches online, and we have made every effort to make the quoted prices from merchents are clear, most of the products on shopGMT are tax or duty free. However, some of them might not due to different circumstances. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by the supplier or by operation of law that is in addition to the price.

Which payment methods are available?

You can either pay by credit cards, paypal or alipay. If there is any problem about payment, the ShopGMT team is always available to help your purchase runs smoothly.

myShopGMT

Why should I register for myShopGMT?

Always up to date
We will send you up to date information and also the interesting topic about watches by time to time.

Track your order
your order will be keep update you order status

Save your preference

Your buying preference will be saved, in order to enhance your buying experience. You will able to checkout faster next time.

How do I edit my account details?

Log onto your myShopGMT by using your e-mail address (username) and password. Under the tab “Account Details”, you can edit and save your personal information such as name, address, telephone number or change your password.

Selling watches commercially

How do I register as a commercial dealer?

You can register as a ShopGMT commercial dealer in a few simple steps:

  1. Go to contact us page
  2. Select Topic “Merchants Recruitment

Once an enquiry is received, our ShopGMT Team will be in touch with you shortly.

Shipping

How long does delivery take and how much does shipping cost?

ShopGMT will complete the order within 3-7 working days, and the customer will receive the invoice with tracking number via registered email. 

Most of the product shipping cost is included in ShopGMT (Global)

Which shipping company will ship the item?

The package will deliver door to door by our logistic partners (specific pickup locations are available for Hong Kong Customers)

Warranty

Do I have any special guarantee or warranty when buying via ShopGMT?

Warranty terms are different from brands to brands; you can view the detailed terms on the product page

Returns

Who pays the return shipping costs?

You are responsible for the cost of the return shipment.

Is my information secure on ShopGMT?

Yes. We use the most up-to-date security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. You can find further details in our Privacy Policy.

Is my information forwarded to third parties?

We use your personal information exclusively to process your purchase request or order. We do not forward your information to uninvolved third parties. You can find further details in our Privacy Policy.

Contact Us

 Phone: +852 2338 5101 / 2338 5281

Send us an email